Because our shoes are handcrafted, we allow clients to make exchanges ONLY. Original shipping is not refundable. Coupon, the item of the week or sample sale items are final sales. Please note that we are unable to accept returns or exchanges for special orders (this means special ordered fabrics, etc.). For returns of any damaged or wrongly sent items we will gladly reimburse your standard return shipping cost within 10 days of you receiving the item. Please include a copy of the shipping receipt with your return and we will reimburse you so upon receipt of the package. If there is no receipt shipping will not be refunded.
WE WILL NOT accept any returns for any reason after, 10 days of the Shipping date of receipt.
If you are dissatisfied with an item, you will have 10 DAYS to return an item for a store credit to use on future orders within 6 months there will be no cash refunds.
Please allow our shoemakers anywhere from two to six weeks to complete the order. Our normal turnaround time is 3 weeks. Once shipped, domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 5 days - 3 weeks.
Exchange emails with an experienced Customer Care Representative and gets answers to your questions. Please include all relevant information in your email. Any emails with missing or incorrect information may seriously delay responses. In your email, please include your name, order number or item number, and a brief description of why you are contacting us. Our trained customer service representatives will reply to your requests within 48 business hours.
To CANCEL or MODIFY your order, please contact us via text at (302) 314-3357 We will try to help, however, due to company regular order processing procedure, we cannot guarantee any cancellation and modification after the order has been received.
Zevallos uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Mrs.Coco has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, MasterCard, Discover, American Express and Diners Club. You may also make payments using your bank account.
Zevallos is not responsible for lost or damaged return goods, thus we highly recommend that you engage reliable courier companies that offer shipment tracking and insurance. We ship with USPS we do not purchase any extra insurance outside of whats offered with usps priority shipping.